Cafesano

Reviews about Cafesano

• 4 / 5

  By Thomas LeBlanc
  Good menu choices. Open and airy feel. Wish they had lamb on the menu, though.
  May 06, 2017
• 5 / 5

  By Jason Branly
  Awesome! Came here during a soft open. Making my third trip back. The food is terrific the place is really nice. All around really enjoy it.
  March 31, 2017
• 4 / 5

  By Nicolle Bradford
  Been to Cafesano in Sterling twice now. Both times, the food was PHENOMENAL! I had the steak kabobs and my coworker had the salmon, which we split in half to share. The salmon kabobs were cooked perfectly with a crisp outside and moist inside, and flavored very well. The biggest concern of mine was the attitude of the staff both times we went. Our first visit was within their first few weeks of opening, which means they of course are working out kinks. We went on an hour long lunch break, which would typically allow us to get in and out of most restaurants. We ordered a hummus appetizer (delicious) and that came out almost immediately after we sat down. But then 35 minutes later we still had not received our meals, and it was coming time for us to be back at the office. We asked a woman clearing the table next to us if she was able to check on our food, because we were running out of time to eat here. She huffed at us and rolled her eyes, and went to the kitchen. 5 minutes later she came out with our meals, and at this point we had to get boxes to go. We apologized to her profusely (which we shouldn't have had to...) and asked if she wouldn't mind bringing us boxes. This seemed to agitate her more and she picked up our plates and said nothing as she walked back to the kitchen. My coworker and I looked at each other in shock of her attitude, and wondered if somehow we were in the wrong for asking this. A separate waiter returned with our boxed food as well as a coupon for 2 free meals next time we came, which we didn't expect to be given at all. Once we got back to our offices we ate and the food was so good, plus we had that voucher, so we decided to go back 2 weeks later. This time the restaurant was less busy, and had been open longer, so we figured kinks likely would've been smoothed out by now. When we went to place our orders we informed the woman at the front register that we had a voucher for 2 free meals, and she (like the last woman) huffed at us, and rolled her eyes as if she was exasperated. My coworker and I exchanged a confused look with each other. We were confused why it would appear that the coupon we were given was such a big deal. She called over a manager and with attitude dripping from her voice told him we had a coupon that we wanted to use and he needs to override our meals. I offered to pay for our drinks and apparently he ended up giving it to us all free, which we again didn't expect but did appreciate. The food got to us much quicker this time, and we got to enjoy warmer winter weather and actually ate outside on the terrace. My feelings about Cafesano are so mixed, because the food is phenomenal and the actions (ie the free meals and drinks) are thoughtful and appropriate, but the attitudes are shocking in a restaurant as nice as Cafesano. We will continue to eat here because the food is very good, but I hope that management would read this and speak to their staff about customer service and basic friendliness. Nothing deters me more from a restaurant or store than snobby/rude workers. I worked in customer service for 4 years in management roles and I understand long days and difficult people, but I would never allow my staff to treat customers like that. Anyways, end of the day, food is very good and price point is reasonable, and the place is very well decorated and kept up with.
  August 19, 2016